We are based in Braintree, Essex and cover Essex, Hertfordshire and Suffolk.

We are willing to travel further afield but please contact us directly if you are not in the above locations.

Upon accepting your quotation a 20% non-refundable deposit will be requested to reserve the equipment for your chosen hire period.

The balance should be paid 30 days prior to your delivery date.

Our minimum order value is £500 excluding delivery however we are happy to provide a quote for any enquiry.

We are able to deliver and collect any day of the week.

Our standard hire period is 3 days including the day of delivery and the day of collection however extra days can be booked if necessary.

Our delivery and collection is not included in the hire price.

The transport price is calculated depending on the distance from our base in Finchingfield. This is calculated on a door to door service and an extra charge will be incurred if items need to be carried over a distance.

We will provide you with a delivery and collection time however this is for guidance only as certain factors are out of our control such as weather and traffic.. If we are going to be considerably delayed, we will give you a call to advise on the situation.

Our soft furnishings are NOT flame retardant.

Although we know British showers do happen we do ask you to protect our equipment from rain and winds.

As our furniture is antique a refundable damage waiver will be requested on most quotations. If all items are returned without any issues the damage waiver will be returned to the bank account you originally paid with.

Please note the 20% deposit is non-refundable.

We understand plans change and things happen so in the event of a cancellation the following charges apply (the cancellation includes covid):

- 14 days prior to delivery - 50% charge

- 7 days prior to delivery - 100% charge

Cancellations must be received via email, please do not leave a voice message. 

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We will deliver your items at the delivery location that is on your booking form (we would need to park less than 10m away from our delivery vehicle), however, if you require the items to be carried a distance this would be an extra cost and would need to be arranged before delivery.

Our large items we would need to put in place in your venue when we arrive and we do ask you not to move these items as it can cause breakages and damage which then incurs costs.

We can also offer you a full set up at an extra cost (this would include napkins, glasses, cutlery, centrepieces etc), again this should be arranged before delivery.

Please let us know if you require items taking upstairs. 

Loss of equipment will be charged according to the full replacement cost.

Damage of event hire equipment will be charged at an additional 50% of the hire price.

If any of our soft furnishings are damaged beyond repair then a replacement cost will be charged accordingly.

If any of our soft furnishings are damaged and require cleaning, the cleaning charge will be £200 per item.